Training Specialist

📋 What you will do

• Design, launch, and improve training programs for internal teams, customers, and external partners
• Develop customer onboarding programs and instructional videos to accelerate product adoption
• Facilitate virtual training sessions and webinars for customers and internal teams
• Work with cross-functional stakeholders to assess training needs
• Keep learning materials up to date with product updates and workflow changes
• Pilot new learning formats to expand reach and improve engagement
• Evaluate training effectiveness using feedback, participation data, completion rates, and performance metrics

🛠 Stack and skills

✅ What we expect

• 5+ years of experience in customer service, customer success, or training in a SaaS business
• 2+ years of experience creating and delivering training, onboarding, or certification programs
• Knowledge of adult learning principles and instructional design methodologies
• Ability to present confidently to live and virtual audiences
• Strong written and verbal communication skills
• Ability to work across teams and motivate diverse audiences
• Experience measuring training effectiveness using data and feedback
• Willingness to travel occasionally