Associate Renewals Manager (Spanish Bilingual) ✓
Published: 15 November 2024
Updated: 1 hour ago
📝 Description
📋 What you will do
- Maximize customer retention rates and minimize churn in English and Spanish
- Oversee the renewal process to retain or expand Annual Recurring Revenue
- Evaluate license usage and complete true-up requirements for clients
- Generate accurate renewal quotes based on customer business needs
- Provide administrative support for renewals to Renewal Managers and Account Executives
- Ensure renewals are completed on time to meet revenue targets
- Collaborate with Sales and Customer Success Managers on renewal strategies
- Liaise with customers to ensure accurate completion of POs and order forms
🛠 Stack and skills
CRM software
Fluent Spanish
Fluent English
PC: Intel Core i5/Ryzen 5 or newer, min 8 GB RAM
Backup PC: Intel Core i3 equivalent or better
Primary internet >= 15 Mbps, backup >= 10 Mbps functional during power outages
Noise-canceling USB headset and webcam
✅ What we expect
- Experience in customer success, sales, or a renewals-focused role
- Bachelor's degree in Business, Marketing, or a related field
- Excellent interpersonal, organizational, and multitasking skills
- Quiet, dedicated home office space
- Smartphone for communication and verification
🎁 What we offer
- Remote work format
- Opportunities for professional growth and daily learning
- Inclusive, innovative, and supportive team culture