VIP Manager (Tier-1 markets) at Rocks Partners

📋 What you will do

• Manage and retain high-turnover VIP clients
• Reactivate VIP players through personalized offers
• Manage bonus campaigns and special promotions
• Analyze key metrics: GGR, NGR, retention, LTV
• Identify churn reasons and develop reduction strategies
• Handle negotiations and resolve conflict situations

🛠 Stack and skills

✅ What we expect

• 2+ years of experience in a similar role within a large company
• Proven experience in Tier-1 markets for at least 1 year
• Deep understanding of player psychology and market trends
• Strong skills in sales, analytics, and relationship management
• Adaptability, proactivity, and an entrepreneurial mindset

🎁 What we offer

• Salary: $1,500 – $1,800
• Fully remote position under a service agreement
• Schedule: Monday – Friday, 09:00 – 18:00 (GMT+3)
• Performance-based bonuses after a successful trial period
• Career growth opportunities and autonomy in implementation

📞 Selection process