Customer Support Specialist (Arabic)

📋 What you will do

• Respond to customer inquiries via email, chat, and phone in Arabic and English if required
• Provide accurate information about products, services, and processes
• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to the appropriate teams
• Document all customer interactions in CRM and support systems
• Track open cases and ensure timely resolution
• Maintain company quality and communication standards
• Handle complaints professionally and with empathy
• Work with internal teams to resolve customer concerns

🛠 Stack and skills

✅ What we expect

• Fluency in Arabic, both written and spoken
• Good English skills
• Strong communication and interpersonal skills
• Customer-focused mindset with empathy and patience
• Ability to handle multiple tasks in a fast-paced environment
• Ability to work independently in a remote setting
• Attention to detail and problem-solving skills
• Previous customer support experience is a plus

🎁 What we offer

• Remote work
• Competitive compensation
• Flexible working schedule
• Training and onboarding support
• Career growth opportunities in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment