Customer Success Manager, Public Sector

📋 What you will do

• Own the post-sales relationship for a portfolio of enterprise customers
• Drive measurable business outcomes and long-term value realization for customers
• Guide customers from onboarding to deep, measurable adoption of Box
• Help public sector organizations reimagine content management and workflow automation
• Identify high-impact use cases, design AI workflows, and deliver results
• Work with agency teams at all levels, including IT administrators and leadership
• Partner cross-functionally with Sales, Product, and Engineering
• Serve as the voice of the public sector customer inside Box

🛠 Stack and skills

✅ What we expect

• Experience in customer success or account management in the enterprise segment
• Ability to build trusted relationships across all organizational levels
• Experience implementing AI solutions and turning them into measurable results
• Ability to work in complex, mission-driven environments
• Strong communication skills and strategic thinking