Senior Customer Marketing Manager ✓

📋 What you will do

• Develop and scale customer advocacy and engagement programs
• Create customer stories, case studies, testimonials, win wires, and milestone announcements
• Collaborate with APM, CS, Sales, Product Marketing, and leadership to identify strong customer stories
• Track and celebrate key customer achievements, turning them into narratives
• Build a roster of customer champions for reference calls, events, webinars, and co-marketing
• Support upsell, cross-sell, and retention campaigns with customer-facing content
• Track engagement and measure customer marketing impact on retention, advocacy, and pipeline influence

🛠 Stack and skills

✅ What we expect

• 5-7 years of experience in customer marketing, product marketing, or customer success
• Strong storytelling, interviewing, and content development skills
• Ability to build relationships with customers and internal stakeholders
• Highly organized and able to manage multiple projects simultaneously
• Interest in the product and customer experience

🎁 What we offer

• Salary: $160,000–190,000
• In-office work format