Middle Contact Center Supervisor at Finora Credit ✓ AH
Remote
middle
📍 Лимасол
Published: 9 June 2026
Updated: 2 weeks ago
📝 Description
📋 What you will do
- Manage daily operations of the contact center team
- Monitor discipline and customer service standards
- Ensure achievement of team KPIs and performance targets
- Analyze employee efficiency, conversion, and call quality
- Provide regular feedback and drive employee development
- Onboard, train, and support new hires
- Enforce adherence to scripts and internal processes
- Maintain reporting, analytics, and identify growth areas
- Resolve complex and escalated customer issues
- Participate in improving contact center processes
🛠 Stack and skills
CRM systems
Analytics tools
Contact center metrics (SLA, Conversion Rate, Quality Score, Productivity)
✅ What we expect
- 1+ year of experience as a Contact Center Supervisor or Lead
- Experience managing teams of 10+ employees
- Strong understanding of contact center metrics
- Excellent communication and leadership skills
- Ability to multitask and make quick decisions
- High level of responsibility and results-oriented mindset
- Experience in MFO, banking, or fintech is a plus
- Experience managing remote teams is a plus
🎁 What we offer
- Fully remote work or relocation to Cyprus
- Employment in a international fintech company
- Direct interaction with company management
- Career growth opportunities to Head of Contact Center
- Minimal bureaucracy and fast decision-making