Client Success Manager

📋 What you will do

• Act as the primary post-sale point of contact for insurer and wealth management partners
• Lead onboarding and implementation workstreams
• Drive product adoption and utilisation
• Run a disciplined cadence of client engagement including QBRs and EBRs
• Build and maintain living account plans
• Use data to identify risks and lead the design of targeted solutions
• Partner with Product, Care, Marketing, and Sales teams
• Shape the UK success playbook and scalable processes

🛠 Stack and skills

✅ What we expect

• 4+ years of experience managing B2B or B2B2C enterprise accounts in Customer Success or Account Management
• Strong programme and stakeholder management skills
• Proven track record of building strong client relationships

🎁 What we offer

• Hybrid role with 3 days a week in the office