Support L2 | Fintech (Remote)**

📋 What you will do

• Provide technical support to clients on payment transactions
• Handle incoming requests via ticketing systems and other communication channels
• Analyze transactions in the internal CRM and track them by identifiers
• Coordinate with payment gateways and create requests to update statuses
• Monitor core system health metrics and perform initial incident diagnosis
• Escalate critical issues according to internal procedures
• Track requests and document new cases in Confluence

🛠 Stack and skills

✅ What we expect

• 2+ years of experience in technical support L1/L2 or a related role
• Understanding of payment workflows, transactions, statuses, and financial operations
• Skills in initial incident diagnosis, log analysis, and working with internal tools
• Willingness to work shifts, including night shifts
• Attention to detail, customer orientation, and strong written communication skills
• English B2+

🎁 What we offer

• Competitive compensation based on experience
• Fully remote work format
• Work at a fintech company with high-load payment products
• Opportunity to grow professionally and deepen expertise

📞 Selection process