Head of Operations (iGaming)**

📋 What you will do

• Manage the company’s day-to-day operations
• Oversee payment infrastructure: deposits, withdrawals, PSPs, and processing flows
• Optimize KYC, anti-fraud, and chargeback management processes
• Coordinate Support, Payments, Risk, and Anti-Fraud teams
• Build and improve internal operational processes
• Monitor SLA, request handling speed, and service quality
• Analyze operational metrics and improve team efficiency
• Work with Product, CRM, Affiliate, and Tech departments
• Automate manual processes and reduce operational risks
• Monitor team quality and performance management

🛠 Stack and skills

✅ What we expect

• 2–4 years of experience in iGaming
• Experience as Head of Operations, Operations Manager, or Payments Manager
• Hands-on experience with payment flows, KYC, PSPs, anti-fraud, and support operations
• Understanding of retention and the customer lifecycle
• Ability to build processes in a fast-growing environment
• Structured mindset and a high level of autonomy
• Experience managing teams and operational KPIs

🎁 What we offer

• Competitive terms
• Fully remote
• High autonomy and influence over processes
• Fast decision-making with no bureaucracy
• Opportunity to build a strong operating system for an international product

📞 Selection process