Customer Support**

Remote iGaming middle

Published: 21 May 2026 Updated: 1 day ago

**Customer Support** Format: Full-time, remote   Company: online casino operator **Tasks:** — Handle player inquiries via live chat and email in Spanish and/or English — Resolve issues related to verification (KYC), payments, bonuses, and platform operation — Comply with SLA requirements for first response time and communication quality — Record recurring issues and pass them on to the product team — Participate in writing and updating the knowledge base / FAQ — If necessary - interact with payment providers regarding disputed transactions   **Requirements:** — 1+ year of experience in iGaming user support — Knowledge of English/ Spanish — Strong written communication skills, ability to explain complex things in simple terms — Stress resistance when handling conflict situations — Readiness to work shifts (including evening / night shifts) — Understanding of KYC processes, payment systems, and bonus rules **We offer:** — Fully remote work format — Stable shift schedule + extra pay for night shifts — Growth as the team scales — Competitive salary (payment in $)   **To apply: ****@anastazzzzjaa**