Junior Cloud Services Engineer

📋 What you will do

• Handling incoming incidents and customer requests
• Performing diagnostics and resolving first-line support issues
• Logging, categorizing, and prioritizing incidents according to internal procedures
• Managing incidents through to resolution and keeping customers informed of progress
• Escalating complex and recurring issues to internal and external teams
• Executing scheduled tasks to keep customer systems operational
• Sharing knowledge with colleagues and maintaining own skills

🛠 Stack and skills

✅ What we expect

• Experience in first-line support or service desk
• Confident communication with senior stakeholders, leaders, and executives
• Ability to translate technical topics into clear customer outcomes
• Excellent written and spoken English
• High attention to detail and accuracy
• Ability to work in a team and independently with minimal supervision
• Ability to work to deadlines and under pressure
• Logical thinking
• A proactive, flexible, and customer-focused approach