Senior Support Manager ✓ AH

📋 What you will do

• Organize processes for granting access to Facebook ad accounts
• Provide consultation on Facebook ad account issues and resolve complex cases
• Monitor quality of ticket handling and adherence to internal service standards
• Analyze account bans, restrictions, and technical account operational issues
• Build effective communication with clients and within the team
• Optimize support processes and improve customer experience

🛠 Stack and skills

✅ What we expect

• Deep practical knowledge of Facebook Ads managers
• Strong understanding of ad account bans, restrictions, and troubleshooting methods
• Excellent communication skills, friendliness, and client-oriented mindset
• Ability to communicate information clearly and effectively
• Experience in iGaming or affiliate marketing is a plus

🎁 What we offer

• Competitive salary (negotiable based on interview results)
• Fully remote work format
• Work in a young, strong, and ambitious team of experts
• Opportunity to influence the development of support processes and service quality