Revenue & Operations Manager

📋 What you will do

• Lead the transition from a project-based firm to a scalable MRR-driven services business
• Own the full revenue engine: pipeline, sales, onboarding, delivery, and retention
• Lead a distributed global team managing performance through clear KPIs
• Drive MRR growth and close new business personally as needed
• Define the MRR-first commercial model: packaging, pricing, and scope controls
• Run weekly sales and operations cadences and maintain live scorecards
• Improve client retention to 95%+ by strengthening onboarding and communication
• Plan and manage team capacity to maintain delivery quality during growth
• Maintain 13-week rolling cash flow visibility and surface financial risks
• Build operational infrastructure: SOPs, templates, and checklists
• Report and improve core metrics: MRR health, close rate, and labor efficiency

🛠 Stack and skills

✅ What we expect

• Proven experience growing a services business from early stage to $1–$5M revenue
• Experience owning both commercial growth and operational execution
• Background in monthly recurring services (bookkeeping, IT, or fractional CFO)
• Track record of improving retention through better scoping and escalation protocols
• Experience leading distributed or global teams and holding people accountable
• Data-driven mindset with a focus on KPIs and scorecards
• Mandatory prior remote work experience
• Prior experience working with US or UK-based companies

🎁 What we offer

• Fully remote position
• Long-term career with fast-growing global companies
• Core Hours: 10:00 AM – 3:00 PM Central Time (CT)
• Senior hands-on leadership role reporting directly to the Owner