Middle Technical Support Specialist ✓ AH

📋 What you will do

• Respond to client inquiries in support chats and occasionally by phone
• Diagnose and resolve technical issues related to the company's products
• Analyze identity verification workflows, including image analysis
• Communicate technical issues and product improvement ideas to the development team
• Learn the company's products

🛠 Stack and skills

✅ What we expect

• 3+ years of experience in B2B technical support or 1+ year as a Developer or Data Scientist
• Higher education in IT
• Strong communication skills
• Strong written and spoken communication skills
• High sense of responsibility
• A high-performance laptop
• Experience in identity verification is a plus
• Middle level

🎁 What we offer

• Salary: 50,000–60,000 ₽ net per month
• Fully remote work
• Full-time only, 5/2 schedule
• Official employment under the Russian Labor Code
• Company accredited by the Ministry of Digital Development
• Work in a product company
• Work based in Russia
• Working timezone: UTC+3
• Security clearance check
• Russian citizenship

📞 Selection process