Disability Customer Service Representative

📋 What you will do

• Receive new cases and verify the accuracy of information
• Draft cases in the AccessDS system
• Work with clients to obtain missing information needed to process claims
• Sort and prepare a medical document list when required
• Monitor, process, and track cases to meet deadlines
• Assign and schedule cases to physicians based on location, availability, and client requirements
• Ensure the assigned physician has no conflict of interest
• Provide clients with frequent updates on active cases
• Clarify referral details and ensure proper documentation is provided

🛠 Stack and skills

✅ What we expect

• Associate’s Degree preferred
• Business experience in healthcare and/or insurance preferred
• Strong communication skills
• Critical thinking
• Ability to manage time efficiently and meet deadlines

🎁 What we offer

• Compensation: $15.00–$21.00/hr USD
• Starting pay depends on experience, education, and specific skills
• Comprehensive benefits package
• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance for you, your spouse, and your children
• Additional voluntary benefits include hospital indemnity, critical illness, accident indemnity, and pet insurance
• Commitment to fair and competitive compensation
• Inclusive and diverse work environment