Customer Service Representative UK
📍 London, London, England, United Kingdom
Published: 11 June 2026
Updated: 1 week ago
📝 Description
📋 What you will do
- Respond to customer inquiries via phone, email, chat, or other support channels
- Provide accurate information regarding products, services, billing, and account-related concerns
- Troubleshoot and resolve customer issues or escalate complex cases
- Maintain accurate records of customer interactions in CRM or ticketing systems
- Process customer requests such as orders, refunds, or account updates
- Follow up with customers to ensure complete resolution and satisfaction
- Meet performance targets including response time, resolution time, and CSAT
- Collaborate with internal teams to resolve complex issues
🛠 Stack and skills
CRM systems
Ticketing systems
British English (native or near-native level)
✅ What we expect
- Must be based in the United Kingdom (preferably Manchester or London)
- Must have a clear British English accent
- Previous experience in customer service or a related role
- Strong verbal and written communication skills
- Good problem-solving skills and attention to detail
- Ability to multitask in a fast-paced environment
- Willingness to work flexible shifts
📞 Selection process
Apply via [operationsarmy.com/application](https://operationsarmy.com/application), mentioning the word FORTUITOUSLY and tagging #RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox