Senior Partner Manager ✓
📍 Remote, USA
Published: 4 June 2026
Updated: 9 hours ago
📝 Description
📋 What you will do
- Own performance management for assigned BPO partners
- Run daily, weekly, and monthly performance reviews
- Analyze operational metrics and identify root causes of issues
- Coordinate corrective actions with external partners and internal teams
- Lead complex cross-functional initiatives to improve member and service experience
- Work with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy
- Prepare concise, executive-ready updates on risks, tradeoffs, and next steps
🛠 Stack and skills
BPO operations
SLAs
Quality metrics
Productivity metrics
Staffing adherence
Operational efficiency
Member experience
Data analysis
Cross-functional project management
✅ What we expect
- 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related role
- Direct experience managing BPO partners, ideally in financial services or another highly regulated environment
- Ability to analyze data, identify trends, and build practical recommendations
- Experience leading complex initiatives from problem definition through implementation and impact measurement
- Strong influence, relationship-building, and partner accountability skills
🎁 What we offer
- Salary: $130,000–180,000 per year
- Bonus
- Competitive equity package
- Benefits