VIP Manager

📋 What you will do

• Provide personal support and develop a portfolio of VIP players
• Build and maintain long-term client relationships
• Communicate with players through various channels
• Retain and reactivate clients using a personalized approach
• Develop personalized bonus offers and promotions
• Respond promptly to activity triggers, wins, losses, and churn risks
• Resolve non-standard requests and complex VIP client situations
• Segment the player base and prioritize work by client value
• Manage CRM and reporting on player interactions

🛠 Stack and skills

✅ What we expect

• Minimum 1 year of experience in the casino industry
• Experience in direct player communication as a VIP or Retention Manager
• Strong understanding of the CIS market and Russian-speaking audience behavior
• High level of communication and emotional intelligence
• Experience with retention, churn, and reactivation metrics (advantage)
• Experience working with international teams (advantage)
• Willingness to relocate to Dubai after the probationary period

🎁 What we offer

• On-site work in the UAE (after the probationary period)

📞 Selection process