CRM / Retention Manager

📋 What you will do

• Develop and implement the CRM strategy
• Build customer journey and retention mechanics
• Configure email, SMS, push, and messenger communications
• Manage segmentation and trigger scenarios
• Perform player reactivation and retention
• Develop the VIP segment
• Analyze CRM metrics and identify LTV growth opportunities

🛠 Stack and skills

✅ What we expect

• At least 2 years of CRM / Retention experience in iGaming
• Experience with bonus mechanics
• Understanding of LTV, Retention, Churn, and NGR metrics
• Experience setting up automated scenarios
• Experience with LATAM is a plus
• Experience launching retention processes from scratch is a plus

🎁 What we offer

• Fully remote position
• International team
• Payment in USDT
• Competitive salary and bonuses

📞 Selection process